Wednesday, May 28, 2014
Uneventful
There are some nights that are just uneventful. Last night was one of them. It was slow, we had a lot of newbies, nothing happened. It was nice.
Sunday, May 25, 2014
Last night
So, like I said in my last post, I've been working so much that I haven't been able to keep up with the blog as much as I would like. Therefore: second post of the day. I have more stories to share. Yay! :)
Last night a couple came in on their first date, they were young, in elementary school, their mothers came with them and sat in the booth next to them. They seemed to have a lot of fun and when my manager walked by tables to make sure everything was going okay the boy said the service was great! They were so cute and polite. The girl had gotten all dressed up and the boy brought her flowers. :)
Last night we got really busy. There was a group of ladies that came in and sat at the countertop, because we were busy with our sections, none of the servers noticed they needed help. As I was seating the door on of the ladies yelled at me that they needed to be helped. I apologised and told her that we would be with them as soon as we could.
I finished seating the people at the door then told my fellow servers that someone needed to help these ladies and I would get the cash register. I went over to the cash register (also where the countertop seating is) and proceeded to cash people out. The lady was upset and told me that I was ignoring her when I was cashing people out. I told her that I let the other servers know they were there and that someone would be with them in a moment, but I was not trying to ignore them.
The lady was yelling at me the whole time I was up there. There were only three people waiting to be cashed out and I could not talk to them while I was up there because this lady was yelling at me and telling me how horrible and rude I was being to her party and that I was ignoring them.
Once I finished cashing people out I looked over to the server station to see if I could catch someone's eye to get them served. (I was not going to do it because she had started our interaction by yelling at me.) She saw me look away from them, I was still standing at the counter, when one of the younger ladies was telling her that she was embarrassing them. She said, just about yelling "How am I being embarrassing? Because I want to put in a complaint? She's being very rude! She's still ignoring us! EXCUSE ME I WANT TO TALK TO A MANAGER NOW!!!" All I said to this bitch after that was "Okay."
I went back to the office where the GM and manager was and I couldn't even get out that they were needed up front before I was balling. I was so frustrated and a little hurt that someone could be so presumptuous and self indulgent to think that they deserve all the attention in the world. Then to try and tear someone else down to get the attention you're seeking, really? Gah, I hate people!
The manager went to talk to her and the GM offered me candy, lol! The manager came to me later to make sure I was okay and tell me he thought the lady was crazy too.
Last night we had two newbies. So not much was getting done, we were not on top of much of anything, and a lot of dishes got broke! One of the newbies started picking up some broken glass with her hands and I repeatedly said "Don't pick up glass with your hand always use a broom." She ignored me and so I kept repeating myself and asking if she heard me until she said "Well it's too late now!" and held up the glass. ... Really? Then put it down! I'm asking you to be safe and not chance cutting your hand. Don't just stand there with a piece of glass in your hand continuing to make drinks for your table. At the very least throw it away!!!
The rest of the night she was glaring at me, giving me dirty looks, and snapping at me. Okay it was hectic and no, I probably didn't handle it in the way I should have. I admit that. When I asked later if she was mad or had a problem with me she told me not to yell at her, that I'm not her mother. Dude. I know this is her first job, and that she's still a minor, but she's going to have to toughen up and get over being yelled at. That's childish. Plus I was yelling at her for her safety so all the attitude that came from that is bullshit.
Maybe I'm in the wrong in this situation? I don't know. Just, please use a broom and dust pan for broken glass, don't pick it up bear handed in a busy restaurant!
I was so grateful to get home and to have today and tomorrow off!!!
Last night a couple came in on their first date, they were young, in elementary school, their mothers came with them and sat in the booth next to them. They seemed to have a lot of fun and when my manager walked by tables to make sure everything was going okay the boy said the service was great! They were so cute and polite. The girl had gotten all dressed up and the boy brought her flowers. :)
Last night we got really busy. There was a group of ladies that came in and sat at the countertop, because we were busy with our sections, none of the servers noticed they needed help. As I was seating the door on of the ladies yelled at me that they needed to be helped. I apologised and told her that we would be with them as soon as we could.
I finished seating the people at the door then told my fellow servers that someone needed to help these ladies and I would get the cash register. I went over to the cash register (also where the countertop seating is) and proceeded to cash people out. The lady was upset and told me that I was ignoring her when I was cashing people out. I told her that I let the other servers know they were there and that someone would be with them in a moment, but I was not trying to ignore them.
The lady was yelling at me the whole time I was up there. There were only three people waiting to be cashed out and I could not talk to them while I was up there because this lady was yelling at me and telling me how horrible and rude I was being to her party and that I was ignoring them.
Once I finished cashing people out I looked over to the server station to see if I could catch someone's eye to get them served. (I was not going to do it because she had started our interaction by yelling at me.) She saw me look away from them, I was still standing at the counter, when one of the younger ladies was telling her that she was embarrassing them. She said, just about yelling "How am I being embarrassing? Because I want to put in a complaint? She's being very rude! She's still ignoring us! EXCUSE ME I WANT TO TALK TO A MANAGER NOW!!!" All I said to this bitch after that was "Okay."
I went back to the office where the GM and manager was and I couldn't even get out that they were needed up front before I was balling. I was so frustrated and a little hurt that someone could be so presumptuous and self indulgent to think that they deserve all the attention in the world. Then to try and tear someone else down to get the attention you're seeking, really? Gah, I hate people!
The manager went to talk to her and the GM offered me candy, lol! The manager came to me later to make sure I was okay and tell me he thought the lady was crazy too.
Last night we had two newbies. So not much was getting done, we were not on top of much of anything, and a lot of dishes got broke! One of the newbies started picking up some broken glass with her hands and I repeatedly said "Don't pick up glass with your hand always use a broom." She ignored me and so I kept repeating myself and asking if she heard me until she said "Well it's too late now!" and held up the glass. ... Really? Then put it down! I'm asking you to be safe and not chance cutting your hand. Don't just stand there with a piece of glass in your hand continuing to make drinks for your table. At the very least throw it away!!!
The rest of the night she was glaring at me, giving me dirty looks, and snapping at me. Okay it was hectic and no, I probably didn't handle it in the way I should have. I admit that. When I asked later if she was mad or had a problem with me she told me not to yell at her, that I'm not her mother. Dude. I know this is her first job, and that she's still a minor, but she's going to have to toughen up and get over being yelled at. That's childish. Plus I was yelling at her for her safety so all the attitude that came from that is bullshit.
Maybe I'm in the wrong in this situation? I don't know. Just, please use a broom and dust pan for broken glass, don't pick it up bear handed in a busy restaurant!
I was so grateful to get home and to have today and tomorrow off!!!
The last few days...
This job keeps me busy! The last few days I've been scheduled 11:30a to 7p shifts that have turned into 12hr shifts just because there is so much to be done and not enough people to do it. Now, the problem is that this place is a "part time employer" therefore I can only work 28hrs a week. Last week I had two twelve hour shifts and was working on my third shift when the GM came to me, told me to get off the clock and took me off the schedule for the rest of the week... 28hrs is not enough to pay my bills. Luckily enough, that has been suspended (at least at this store) until we have enough people to keep the business going. When the GM told me it was suspended she said that another co-worker and I would be getting a lot more hours. I was tempted to ask where I should set up my bed!
One of my guests made me a $1 ring! :)
So I have a few guest stories to share from the past few days...
First up: The Black Lady.
She was a terrible bitch. I feel as if i will be treading on the edge of racist with this story, so let me say this before we go any farther: most black people I serve do not follow stereotypes. Most of them tip well, have a great sense of humor, and are very nice. Not this lady.
This lady came in with two sweet kids during a very busy time in our restaurant. When she came in she was on the phone, therefore we did not greet her right away, we wanted to respect the fact that she was talking on the phone. She complained about that. She was sat in my section. When I greeted her she immediately asked for corporates number to complain about the wait and repeatedly asked for the number throughout the time I tried to server her.
I say tried because part way through her meal she asked for the manager, when I went to get him I just started crying. This lady was being so mean, just impossible to please, and I told the manager that I refuse to serve her any longer. The manager said to just stay away from her, so I did. Someone else brought out her food, and she pulled out her phone. She talked for 20min (yes, I timed her) then she complained that her food was cold after she hung up. Her kids were sweet! They seemed embarrassed to be with her, they ate their food when it came out and were well behaved, perfect children.
What really pissed me off was when she came up to the counter after she got off the phone, she demanded to talk to the manager again "seeing as my waitress is helpless and can't seem to do a thing." I couldn't be in the same room with her after that, I wanted to throw some punches so badly.
Second: The Co-Worker Walking Away.
This pissed me off! We were slammed unexpectedly one night. I had just been cut when we got swarmed so I jumped on to the prep line and was getting food out. While we were in the middle of all this our grill guy disappeared into the break room to play on his phone. We were left hanging with no one on grill. When the manager found him and asked him why he was back there when we were so swamped his response was: "So? I don't care." Then he says he's trying to get fired, and he has been for a while, but he thinks he can do anything he wants otherwise he would have been fired by now. Gah, people suck!
Lastly: A Weeping Lady.
One of my guests got a sandwich that came up made incorrectly. She was with her family and their food came out fine. They ate while I brought her food back and bugged the kitchen to fix it. Her family was done with their meals before the kitchen started remaking her food. Her husband was very upset, red in the face, almost yelling at the manager for the poor service. They kept saying that they were getting poor service but it wasn't my fault... and the lady was crying over the experience. They got her food to go and left, but I felt so bad! There was nothing I could do/ I did all I could think of to do.
Wednesday, May 7, 2014
Pissed.
Tonight:
Tonight was my last night working as a single woman; the next time I work I will be married!!!
However, tonight sucked ass. Started the night with two tables with complaints. The first table was a group of three ladies that all ordered grilled cheese and shakes to introduce their german guest to what grilled cheese is. They said that our restaurant makes the best grilled cheese, but tonight they were very disappointed: what they received was toast with a single slice of american cheese.... I of course took the sandwiches off their bill and had them remade, that time the lady complained that they were soggy. (They just wanted to go on and on....)
The table next to them (my second table of the night) flagged me down to ask me why their food was coming out so slow. I explained to them that we have new people in the back and we had just messed the ladies' food. His response was something to the effect of: what? You mess up their order so I have to wait? I don't think I should have to pay for it then. I had nothing to say to that... what would he expect me to say to that? "Oh you're absolutely right! You had to wait an extra 3-5min for your food to come out. So I'm going to pay for your whole meal with my tips!" I mean, come on, really?!?!?!
I was tendered at the cash register tonight. Went up there to cash this lady out, coming straight from one of my tables, not stopping to put their order in. I get up there and ask, like we're supposed to: "How was everything?" Her response, the rudest one I've ever had at this restaurant: Fine, if only someone would take my money so I can leave. Well I guess you guys don't want my money? I should just leave! She tells me as she's handing me her credit card... I have nothing to say but: well I have other tables too... I give her the card back and she goes: Oh, well I guess I just have to take it up with corporate huh!?
... Yes, Ma'am. Have a nice day!
Aggravating start to what could have been such a wonderful night.
But, to make things worse (now keep in mind this has been a rather slow night so far) the manager comes around the corner and says: all you servers who are just standing around talking, can we please buss that table!? I told her that I was not "just standing around" that I was making tea and restocking things in the server's area. She snaps! She tells me that I'm lying to her and that I need to shut up and bus the table, which... is my table. But back to the reason I was making tea, another table needed it and we were bone dry.
I didn't bus the table. I went and got ice, which we were also in need of. Though another server bussed my table, I wanted to make a point but they complained that all us servers would get in trouble for it so it needed to be done.
Apparently the GM overheard her snap.... I heard this through the telephone though, another server told me that because the GM heard the manager snap she needed to cut me early to get separation between us. The manager snapped, I get cut early because the GM hears her snap, the GM has her hands tied because she can't cut the only manager while she's trying to go home and her boss, the DM (district manager) is there. So I'm cut early at 8:30p and told that I have to have all my side work done and be off the clock by 9p. Well..... side work takes an hour and a half and I have open checks because of the grilled cheese incident... I figured that stuff out- worked with the other server that was cut to only do the very important side work and got a manager's code to take off the open checks. Only thing that is left for the manager to do is give me my charge tips!
Oh, what's that? That's a problem too? Why? Because now the manager is so busy in the drive thru, kitchen, and trying to be a server? Oh and there are only four other people left working? I asked nicely for her to get me my tips, and I get snapped at again!? Told to get off the clock and wait around for who knows how long until she's not busy so I can get my tips!? Hell no. I'm going home if I'm off the clock. That is not how it's going to work: you owe me my tips before I'm off the clock, otherwise, let me do my damn side work.
Alas: I am home an hour before I was even supposed to be cut, without my tips in hand. Yes, I'm going to talk to my GM about this. Yes, I'm going to call corporate too. This is not the first seriously wrong problem I've had with this manager.
...
One last good story from tonight!? Okay:
My last table was the sweetest elderly couple! They came in knowing what they wanted, coupons in hand. I sat them where I could, where they had room to place their walkers. We talked and chatted a little bit. It was just a really sweet experience :)
Tonight was my last night working as a single woman; the next time I work I will be married!!!
However, tonight sucked ass. Started the night with two tables with complaints. The first table was a group of three ladies that all ordered grilled cheese and shakes to introduce their german guest to what grilled cheese is. They said that our restaurant makes the best grilled cheese, but tonight they were very disappointed: what they received was toast with a single slice of american cheese.... I of course took the sandwiches off their bill and had them remade, that time the lady complained that they were soggy. (They just wanted to go on and on....)
The table next to them (my second table of the night) flagged me down to ask me why their food was coming out so slow. I explained to them that we have new people in the back and we had just messed the ladies' food. His response was something to the effect of: what? You mess up their order so I have to wait? I don't think I should have to pay for it then. I had nothing to say to that... what would he expect me to say to that? "Oh you're absolutely right! You had to wait an extra 3-5min for your food to come out. So I'm going to pay for your whole meal with my tips!" I mean, come on, really?!?!?!
I was tendered at the cash register tonight. Went up there to cash this lady out, coming straight from one of my tables, not stopping to put their order in. I get up there and ask, like we're supposed to: "How was everything?" Her response, the rudest one I've ever had at this restaurant: Fine, if only someone would take my money so I can leave. Well I guess you guys don't want my money? I should just leave! She tells me as she's handing me her credit card... I have nothing to say but: well I have other tables too... I give her the card back and she goes: Oh, well I guess I just have to take it up with corporate huh!?
... Yes, Ma'am. Have a nice day!
Aggravating start to what could have been such a wonderful night.
But, to make things worse (now keep in mind this has been a rather slow night so far) the manager comes around the corner and says: all you servers who are just standing around talking, can we please buss that table!? I told her that I was not "just standing around" that I was making tea and restocking things in the server's area. She snaps! She tells me that I'm lying to her and that I need to shut up and bus the table, which... is my table. But back to the reason I was making tea, another table needed it and we were bone dry.
I didn't bus the table. I went and got ice, which we were also in need of. Though another server bussed my table, I wanted to make a point but they complained that all us servers would get in trouble for it so it needed to be done.
Apparently the GM overheard her snap.... I heard this through the telephone though, another server told me that because the GM heard the manager snap she needed to cut me early to get separation between us. The manager snapped, I get cut early because the GM hears her snap, the GM has her hands tied because she can't cut the only manager while she's trying to go home and her boss, the DM (district manager) is there. So I'm cut early at 8:30p and told that I have to have all my side work done and be off the clock by 9p. Well..... side work takes an hour and a half and I have open checks because of the grilled cheese incident... I figured that stuff out- worked with the other server that was cut to only do the very important side work and got a manager's code to take off the open checks. Only thing that is left for the manager to do is give me my charge tips!
Oh, what's that? That's a problem too? Why? Because now the manager is so busy in the drive thru, kitchen, and trying to be a server? Oh and there are only four other people left working? I asked nicely for her to get me my tips, and I get snapped at again!? Told to get off the clock and wait around for who knows how long until she's not busy so I can get my tips!? Hell no. I'm going home if I'm off the clock. That is not how it's going to work: you owe me my tips before I'm off the clock, otherwise, let me do my damn side work.
Alas: I am home an hour before I was even supposed to be cut, without my tips in hand. Yes, I'm going to talk to my GM about this. Yes, I'm going to call corporate too. This is not the first seriously wrong problem I've had with this manager.
One last good story from tonight!? Okay:
My last table was the sweetest elderly couple! They came in knowing what they wanted, coupons in hand. I sat them where I could, where they had room to place their walkers. We talked and chatted a little bit. It was just a really sweet experience :)
Thursday, May 1, 2014
Tonight was awesome!
My team members tonight were awesome! There was some great teamwork going on tonight, everything was done way ahead of schedule, and everything was done with everyone getting out on time. Plus I didn't have to touch the dishes, all of my team members tonight passed kindergarten and learned their shapes!
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