Last night a couple came in on their first date, they were young, in elementary school, their mothers came with them and sat in the booth next to them. They seemed to have a lot of fun and when my manager walked by tables to make sure everything was going okay the boy said the service was great! They were so cute and polite. The girl had gotten all dressed up and the boy brought her flowers. :)
Last night we got really busy. There was a group of ladies that came in and sat at the countertop, because we were busy with our sections, none of the servers noticed they needed help. As I was seating the door on of the ladies yelled at me that they needed to be helped. I apologised and told her that we would be with them as soon as we could.
I finished seating the people at the door then told my fellow servers that someone needed to help these ladies and I would get the cash register. I went over to the cash register (also where the countertop seating is) and proceeded to cash people out. The lady was upset and told me that I was ignoring her when I was cashing people out. I told her that I let the other servers know they were there and that someone would be with them in a moment, but I was not trying to ignore them.
The lady was yelling at me the whole time I was up there. There were only three people waiting to be cashed out and I could not talk to them while I was up there because this lady was yelling at me and telling me how horrible and rude I was being to her party and that I was ignoring them.
Once I finished cashing people out I looked over to the server station to see if I could catch someone's eye to get them served. (I was not going to do it because she had started our interaction by yelling at me.) She saw me look away from them, I was still standing at the counter, when one of the younger ladies was telling her that she was embarrassing them. She said, just about yelling "How am I being embarrassing? Because I want to put in a complaint? She's being very rude! She's still ignoring us! EXCUSE ME I WANT TO TALK TO A MANAGER NOW!!!" All I said to this bitch after that was "Okay."
I went back to the office where the GM and manager was and I couldn't even get out that they were needed up front before I was balling. I was so frustrated and a little hurt that someone could be so presumptuous and self indulgent to think that they deserve all the attention in the world. Then to try and tear someone else down to get the attention you're seeking, really? Gah, I hate people!
The manager went to talk to her and the GM offered me candy, lol! The manager came to me later to make sure I was okay and tell me he thought the lady was crazy too.
Last night we had two newbies. So not much was getting done, we were not on top of much of anything, and a lot of dishes got broke! One of the newbies started picking up some broken glass with her hands and I repeatedly said "Don't pick up glass with your hand always use a broom." She ignored me and so I kept repeating myself and asking if she heard me until she said "Well it's too late now!" and held up the glass. ... Really? Then put it down! I'm asking you to be safe and not chance cutting your hand. Don't just stand there with a piece of glass in your hand continuing to make drinks for your table. At the very least throw it away!!!
The rest of the night she was glaring at me, giving me dirty looks, and snapping at me. Okay it was hectic and no, I probably didn't handle it in the way I should have. I admit that. When I asked later if she was mad or had a problem with me she told me not to yell at her, that I'm not her mother. Dude. I know this is her first job, and that she's still a minor, but she's going to have to toughen up and get over being yelled at. That's childish. Plus I was yelling at her for her safety so all the attitude that came from that is bullshit.
Maybe I'm in the wrong in this situation? I don't know. Just, please use a broom and dust pan for broken glass, don't pick it up bear handed in a busy restaurant!
I was so grateful to get home and to have today and tomorrow off!!!
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