The last few days...

This job keeps me busy!  The last few days I've been scheduled 11:30a to 7p shifts that have turned into 12hr shifts just because there is so much to be done and not enough people to do it.  Now, the problem is that this place is a "part time employer" therefore I can only work 28hrs a week.  Last week I had two twelve hour shifts and was working on my third shift when the GM came to me, told me to get off the clock and took me off the schedule for the rest of the week... 28hrs is not enough to pay my bills.  Luckily enough, that has been suspended (at least at this store) until we have enough people to keep the business going.  When the GM told me it was suspended she said that another co-worker and I would be getting a lot more hours.  I was tempted to ask where I should set up my bed!

One of my guests made me a $1 ring! :)

So I have a few guest stories to share from the past few days...

First up: The Black Lady.

She was a terrible bitch.  I feel as if i will be treading on the edge of racist with this story, so let me say this before we go any farther: most black people I serve do not follow stereotypes.  Most of them tip well, have a great sense of humor, and are very nice.  Not this lady.  

This lady came in with two sweet kids during a very busy time in our restaurant.  When she came in she was on the phone, therefore we did not greet her right away, we wanted to respect the fact that she was talking on the phone.  She complained about that.  She was sat in my section. When I greeted her she immediately asked for corporates number to complain about the wait and repeatedly asked for the number throughout the time I tried to server her.  

I say tried because part way through her meal she asked for the manager, when I went to get him I just started crying.  This lady was being so mean, just impossible to please, and I told the manager that I refuse to serve her any longer.  The manager said to just stay away from her, so I did.  Someone else brought out her food, and she pulled out her phone.  She talked for 20min (yes, I timed her) then she complained that her food was cold after she hung up.  Her kids were sweet! They seemed embarrassed to be with her, they ate their food when it came out and were well behaved, perfect children.  

What really pissed me off was when she came up to the counter after she got off the phone, she demanded to talk to the manager again "seeing as my waitress is helpless and can't seem to do a thing."  I couldn't be in the same room with her after that, I wanted to throw some punches so badly.

Second: The Co-Worker Walking Away.

This pissed me off! We were slammed unexpectedly one night.  I had just been cut when we got swarmed so I jumped on to the prep line and was getting food out.  While we were in the middle of all this our grill guy disappeared into the break room to play on his phone.  We were left hanging with no one on grill. When the manager found him and asked him why he was back there when we were so swamped his response was: "So? I don't care."  Then he says he's trying to get fired, and he has been for a while, but he thinks he can do anything he wants otherwise he would have been fired by now. Gah, people suck!

Lastly: A Weeping Lady.

One of my guests got a sandwich that came up made incorrectly. She was with her family and their food came out fine. They ate while I brought her food back and bugged the kitchen to fix it.  Her family was done with their meals before the kitchen started remaking her food.  Her husband was very upset, red in the face, almost yelling at the manager for the poor service.  They kept saying that they were getting poor service but it wasn't my fault... and the lady was crying over the experience.  They got her food to go and left, but I felt so bad! There was nothing I could do/ I did all I could think of to do.