Last night I made a pretty penny for it being so slow. Several servers got called up to not come in and at least three got sent home. We got one little pop, but that was it!
One guest I cashed out said his experience was horrible. We're supposed to ask the guest how everything was before we take the payment, when he said it was horrible I continued the conversation. He explained that the food had come out cold, something was wrong with every meal they ordered, and the server took a while to wait on them. Their check was about $30. I looked at it and asked him to wait just a little longer so that I could see what I could do about the bill: $30 is a lot for horrible. He told me that he would make a bigger fuss about it, but they had just waited half an hour at another restaurant just for drinks.
We comped the meals for him and he was very happy about it. He left me (just the cashier) $5 for helping him out.
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