Everyday work...

I just had to share this video, it's great!  

Today we had too many servers on the floor. It was surprisingly slow this morning so two of our servers got sent home.  Though one was on her way in and wasn't called to be told she was gonna be turned around and kicked out.  She was pissed about that, as I would be too!  If you're going to send someone home, fine.  However you should at least let them know if they're not there yet!

I stuck to my guns today and held onto a good section today.  Made some decent money. Only had one table mad at me!  It was completely my fault.  I forgot my section had grown because someone went home.  I had sat them at the table and told them I would get their server, then sitting other tables and attending the tables that I had.  They flagged me down and told me that no one had come and served them.  "I'm so sorry!  I'll go see what happened!"  Going back to the seating chart to find that it's my table!  "Well, I'm not sure exactly what happened, but I will be happy to serve you!" *Phew* Saved my butt!  I thought.

Someone else ran the food to that table and left part of it in the window.  So when it all got out to them I went over and appologised, once again.  The ladie's response was: "We've heard enough apologies, I just want to speak with a manager."  He ended up comping the whole table.  I guess she blamed it on the manager for not knowing what was going on in the restaurant. She told me she expected a manager to be walking around and checking all the tables to make sure they were okay and "knowing what was going on in the restaurant," what ever that was supposed to mean.  

Honestly, I don't think that any of our guests know how much work we do.  Most of that work goes toward pleasing them, and their not even grateful for it!  Making us aware of the problems I'm fine with, it's the attitude and expecting of free food that I have a problem with.  That's why they get so upset, so they can talk to a manager, put everyone down and make them feel worthless so that they can get free shit.  

Back to the managers we have at this restaurant: One of my favorites is leaving.  That's the rudest thing I've heard all week!!  When I was hired on, he gave me my first interview.  Then he got me all excited and pumped for the job because we were gonna make a difference and turn this restaurant around.  But I suppose he's found bigger and grander adventures to pursue.  I'll just have to enjoy this last week of working with him.

Ugh, and then, there was the dinner rush.  We had a full restaurant, no clean tables, a five table long wait list, and we were starting to run out of everything!  I was cut, off the floor right before they all came in.  So I was running around stocking things, writing the wait list, bussing tables, making kid packs, cashing people out for two hours after I was cut.   

During this stressful moment I went back up to the host stand where I had written the wait list and found another server up there.  I informed her that there was a wait list and she gave me this snide remark about she knew and she knew how to read.  I wanted to punch her in the face.  Instead.  I walked away, it was not easy.  What got me about it was that it was in front of all the customers waiting to be sat, and she spoke loud enough for everyone to hear.  One of the guests made a comment about it.  Just frustrating.  

One last thing before I hit the sack tonight: How come I am always the last to leave?   I'm not literally because we have a twenty-four hour store so it never closes and there is always someone there (I'm surprised I don't literally live there yet!)  But what I mean is that I could be cut at the same time as two other servers, and they would both leave before me.  I don't slack on getting work done, I want to get outta there as much as the next person, but I don't want to leave anyone hanging either!  I can't walk out during a rush knowing they don't have kid's pack stocked, knowing they only have one clean rack of cups left and dish pit is a mess.  I have a really hard time leaving when i know I didn't get a chance to sweep or mop anything because there were so many people coming in.... I don't see how people can just leave when there's so much to be done?   Knowing that if it doesn't get done someone else is going to pay.   

Maybe I'm just a different brand of "server"

Yeah, that's it: I'm Special!  ;)