(I said that in a news caster's voice in my head: "These are the announcements for today!")
So, first off, yesterday I had a guest get very upset with me. I took her order, answered questions, etc. the normal with any customer. I put her order in and brought her drinks out. when her food came up the burger had been made wrong. I sent it back to the kitchen to fix.
Now, the rest is partly my fault. I was not keeping close enough tabs on time. My other table's food came out at the same time as the mistake. I ran the food to my other table (all the other tables around them had come in after her) and stopped by her table to let her know that there had been a mistake and I sent it back to be remade. Her response: "Okay, just bring something out."
The food to all the other tables around her came out and her food was not coming up. The mistake food that had been put out before was gone. I had to bug the kitchen to get it out. One of our senior servers went back and dressed it for me, but she put everything on there that they didn't want. I hadn't checked it because she knows what she's doing and I thought it was dressed how I wrote it, again, my fault. When I served it and asked if everything looked like they ordered it they said yeah. Of course it wasn't and she was not happy. :/ Of course I would be pretty disappointed to...
On to the mandatory meeting. Pretty much: do your job! Us servers need to work together as a team. We need to do our side work and keep the restaurant clean. We need to follow the steps of service and know our mission and vision statements. All simple things, but things we need to work on.
Also: all food must be paid for before we eat it. That includes food from the back, shakes, and all drinks. -.-
What really bugged me about this meeting was that it was so damn early (yes I know I was late! I'm sorry I thought it was a 1/2 hour later. But at least I came!) And the there were some exempt servers and servers who did not come, not exactly what mandatory means....
Of course the exempt servers were the ones that had been there the longest and "knew what they were doing." However, they never do their side work. They never wipe under the caddies. They never put their dishes away. They never mop. They don't even sweep! Great, they've been there for some odd years - there's always room for improvement.
Then there were the ones who simply didn't show up. The other ones that really needed this meeting. The other ones that don't do any of their side work, that like to tell the rest of us what to do, and really don't take this job seriously. *sigh*
Well, tonight went pretty well, in the restaurant. There was a crash outside that could be seen through our windows. Flashing lights were there my whole 6/7 hour shift! I found out later that it was a fatal crash for one and left two in the hospital. Three cars were involved.
And to think some lady came in tonight and got mad that she didn't have silverware before she had her food. She was livid! When she was sat she gave her order to the person that sat her then I came over with her drink and told her I would be her server if she needed anything (I did forget to bring silverware then.) Someone else ran her food out, and when I came by to see how everything was she snapped at me about not being able to eat without silverware. Who eats burgers with a fork and knife? Apparently this lady.
Awe, but to make my night I found this cute drawing left behind on a table by a sweet little girl :)
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